Kuoga Shop
Effective Date: 01/01/2024.
Introduction
Welcome to Kuoga Shop! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with the following terms. If you do not agree with these terms, please refrain from using our website.
1. Overview
Kuoga Shop is an online eCommerce platform operated in Kenya, offering a range of bath-related products including body scrubs, towels, and other self-care essentials. We ship worldwide and accept payments via M-Pesa and credit cards.
2. Eligibility
Our website is open to users of all ages. However, by making a purchase, you confirm that you are legally authorized to enter into a binding contract and use the selected payment method.
3. Products and Orders
We aim to provide accurate product descriptions and pricing, but we do not guarantee that all information is error-free. In the event of an error, we reserve the right to correct it and update or cancel orders as necessary.
4. Payment
We accept the following payment methods:
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M-Pesa
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Major Credit Cards (Visa, Mastercard, etc.)
All payments are securely processed through third-party payment providers. We do not store your payment details.
5. Shipping and Delivery
We offer international shipping. Orders are typically delivered within 7 business days.
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Free shipping is available for orders totaling USD 1000 or more.
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Delivery times may vary based on location and customs processes.
6. Returns and Refunds
You may return products within 7 days of delivery for a refund or exchange, provided the item is unused, unopened, and in its original packaging.
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To initiate a return, please contact us at info@kuoga.shop.
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Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds will be processed via the original payment method.
7. User Accounts
Users have the option to create an account on Kuoga Shop for a more streamlined experience. You are responsible for maintaining the confidentiality of your account information.
8. Third-Party Services
We use third-party services for payment processing and order fulfillment. By using our site, you agree to the terms of those third parties.
9. Intellectual Property
All product names and branding used on the website are for identification purposes only. Kuoga Shop does not place restrictions on copying or reusing text and images from the website. However, misuse or misrepresentation of our brand is not permitted.
10. Limitation of Liability
Kuoga Shop is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our maximum liability shall not exceed the total amount paid for the product in question.
11. Dispute Resolution
In the event of any disputes or claims related to your use of our website or purchase of products, both parties agree to resolve the matter through binding arbitration in accordance with the laws of Kenya.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page and become effective immediately upon posting.
13. Contact Information
If you have any questions or concerns regarding these terms, please contact us at:
Kuoga Shop
Bogani East, Langata, Nairobi, Kenya
info@kuoga.shop